Enterprise Support Management
Nowadays, enterprise service management is the new model that managers are adopting to eliminate time and resource-consuming company processes, while allowing them to automate business, increase profits and improve employees’ lives.
Our clients are looking to scale their businesses and we can help them achieve this with our successful approach focused on 4 pillars of organizations:
Customer
- Customer/user experience study.
- Empathy Map Analysis.
- Measurement of customer satisfaction.
People
- Job Descriptions.
- Design of a training plan.
- Design of a Communication Plan.
- Conflict resolution.
- Employee training.
Management Team
- Alignment of mission and vision with corporate policies.
- Design of a strategic business map.
- Analysis of the corporate culture.
- Conflict resolution method.
Processes
- Process study and documentation.
- Design of objectives and management indicators (KPI's).
- Identification and evaluation of risks and opportunities.
- Process and product identification.
We will guide and support you in key company activities such as:
- Identify your most critical company processes and document them so that other workers can take out the pending work in case the incumbent employee is on vacation or absent due to illness.
- Describe the jobs that exist in your business.
- Analyze complex problems in order to identify them and evaluate the solutions detected.
- Measure customer satisfaction through customer experience analysis and empathy mapping.
- Establish an internal communication plan between the different departments of the company.
- Establish management indicators (KPI's) to measure the performance of the company and its processes.
Our work is based on three fronts:
Diagnostic
- Business analysis.
Implementation
- Oriented to directors, processes, customers and people.
Follow-up
- Internal Audit.
- Improvements identification.
Our services include
Diagnostic
Meetings where a business analysis will be established and we will deliver a report of the findings.
Deployment
Use of the solutions best suited to the company's situation, based on the 4 pillars of the organization: customers, people, management team and processes.
Consulting
We will work hand in hand with the company's personnel and provide support with improvement tools for processes and decision making.
Training
Training for personnel according to the jobs developed.
Follow-up
To verify that our recommendations are being implemented, we will conduct an internal audit and a post-audit report.
Improvement
Through the use of state-of-the-art methods and tools, we will work towards continuous improvement.